Frequently asked questions
How long does shipping take?
We typically process and ship all orders within 2-4 business days. Once shipped, delivery usually takes 3-7 days depending on your location in India. You will receive a tracking link via email/SMS as soon as your package leaves our studio!
What is your return policy?
We want you to love your Kyuto purchase! If you receive a damaged product, please email us within 48 hours of delivery with an unboxing video. We offer easy replacements for damaged items. For other returns, please reach out to our support team.
Do you offer customizations?
Yes! We love adding a personal touch. Many of our mugs and gift hampers can be customized with names or special notes. Please check the "Customization" field on the product page or contact us on WhatsApp before placing your order.
How do I care for my ceramics?
To keep your ceramics looking brand new, we recommend hand washing with a soft sponge and mild soap. While most of our ceramics are microwave safe, avoid sudden temperature changes (like pouring boiling water into a freezing cold mug) to prevent cracking.
